If you just initiated an order on Deliveroo and you’re wondering why it’s taking so much longer than usual to arrive, there are various factors that are behind this.
Your orders won’t actually be delayed past the estimated time and if perhaps this happens, then it means something is wrong somewhere.
In this article, I’ll be highlighting a few reasons for your delivery delay, what you need to do if you’re stuck in situations like in addition to other related information.
Usually, the estimated delivery time for your food ranges from 15 to 30 minutes.
If it’s taking longer than this, continue reading this content to find out what to do.
Reasons Why Deliveroo Orders Might Take Longer Than Expected
If your order is expected to take more than the estimated time to be delivered, Deliveroo will usually contact you in order to inform you about this.
So you’ll be aware of the time it’ll be delivered.
It becomes a problem if the order is taking longer than expected and you aren’t receiving any calls from Deliveroo.
Here are some of the reasons why your order is unexpectedly taking so long below.
1. Traffic issues with the delivery driver
Traffic and weather conditions are among the sidelines of placing orders on food delivery services.
Although this doesn’t occur all the time, it’s possible that the delivery driver might have encountered traffic on the way.
Unexpected traffic or congestion may increase the delivery time.
All you are expected to this in this kind of situation is to be patient
2. Distance from the restaurant
If your location is far away from the restaurant, it could be another reason why your delivery is taking more than enough time to arrive.
Actually, there’s nothing you can do other than wait until the delivery driver gets to your doorstep.
Better still, try ordering next time from a nearby restaurant in order to avoid issues like this.
3. Busy Hours
There are some specific peak times or days when there are usually lots of orders on the ground.
During times like this, it could take drivers extra time which might lead to delays in your delivery.
Additionally, if the restaurant you are ordering from is experiencing some high demand at that specific time.
It’s also another common reason why there might be unexpected issues with your orders.
Other less common reasons include bad weather conditions or if the Deliveroo platform (website or app) is experiencing technical problems or downtime.
Deliveroo order taking too long: Here’s what to do
There are some basic things we recommend doing if your orders are taking longer than expected.
These range from cancelling the order and re-ordering, checking the estimated delivery time and status to getting in touch with the company.
Below are some of the things you can do if your orders are taking forever to arrive.
1. Check the status of your orders
Deliveroo provides its customers with access to utilize their app or website.
You can actually use any of these platforms to monitor your orders and activities.
Viewing and managing your orders is very easy.
On the default screen on your mobile device, you will be able to check all the orders in progress, the details and all completed orders too.
With access to this, you’ll be able to check if your orders have been delayed or are probably in progress.
2. Check the food ready estimated time
On the app, you can check the estimated time set for your delivery to arrive.
It will also display the time you’ve waited and give you access to reporting long waits.
This will notify the staff that you are still waiting for your orders to be delivered.
3. Contact Deliveroo customer support
There are different ways you can get in touch with Deliveroo customer service support.
It’s recommended that you use the app contact page to find details on the available contact methods.
Also, note that leaving them feedback if you are experiencing significant delays in your orders helps in improving future services.
4. Unassign the long restaurant wait orders
In order to avoid impacting your acceptance rate by rejecting an order, you can choose to unassign the long orders.
Sometimes it’s better to cancel these orders and try again later instead of waiting unfailingly.
Before doing this, ensure that the current estimated time has passed at least 15 minutes.
- To unassign an order, navigate to the top right corner of your screen and click on the question mark button in the order page.
- Click on the “Long wait at restaurant” option then proceed to tap reject the order.
Tips for estimating delivery time and managing expectations
Some of the tips I’ll recommend for estimating the time and delivery of your orders includes frequently tracking and looking at the status of your orders, and communicating with the driver if you can.
You also need to be aware of peak hours and contact service support if you are experiencing any issues.
If you continue to keep track of your food, this will give you an idea of when to expect it in a bid to manage your expectations.
In addition to this, some other tips which will provide you with an idea of your order delivery time include external factors such as traffic, weather, how far your location is and so much more.
In the article above, we discussed some of the vital reasons why your orders could be taking so long and the things you can do about it. We hope you find this piece of information useful.