If you are experiencing issues while trying to add your address on Deliveroo, you’re not alone, as there are several complaints about this one issue from people.
But then, In order to receive your orders at a specific location, it’s required that you add your address, right?
…not just some fabricated locations by Deliveroo so, you get your delivery, accurately and as soon as possible.
If you’ve tried everything possible and Deliveroo still won’t let you add an address, below are the procedures to follow.
Reasons Why Deliveroo Won’t Let You Add Address
Generally, adding an address is one of the easiest things to do on the app. But It may become difficult due to some specific issues.
Here are the possible reasons why Deliveroo won’t let you add an address on the app.
1. Unavailable Location
A good reason why you might experience difficulties while trying to add your address is if there are no available delivery drivers in your specific location.
In addition to this, if the address you’re trying to enter is also not eligible for delivery or blacklisted, for several reasons, you might likely not be able to add the address.
In this case, it’s advised that you use a different postal code or number and see if the problem goes away.
2. Technical glitch on the app or device
Issues like this might be tricky to detect. It could be that there is an issue with the app or website at the moment.
Sometimes the page would not load properly as it’s expected to and if this occurs, it’s likely that you won’t be able to add your address until when the system is back to normal.
Also, when Deliveroo is undergoing system maintenance on their website or Mobile App, most features and tabs won’t function properly.
You just have to wait until the maintenance is over and it doesn’t usually take too long to complete. So just give it time.
3. Your quota of addresses is limited
While you can freely add as many delivery addresses as you want including your home and office addresses, note that this also has limitations.
From our research, once you’ve added many addresses up to a certain extent, you might not be eligible to add any more.
So this means you may have to take off some other address if you intend to add a different address, prolly a better one.
4. You’ve already placed your order
Maybe you want to change your address all of a sudden, for reasons known to you. While it’s fine to do so, there are situations where it may not apply to.
For instance, when you place an order with an address and decide to change the address afterwards, you won’t be granted that privilege.
In this case, the new address will only apply to new orders, after the order made with the old address.
Steps to Troubleshoot the Issue
Now that you are well acquainted with the list of possible reasons why you aren’t able to add an address on Deliveroo, it’s time to go around fixing the problem.
Here’s what we recommend doing in a bid to be able to add the address where you want your orders to be delivered.
1. Inspect the Internet Connection
Just like we’ve highlighted above, the issue might be due to a technical glitch or as a result of your device or the company’s server.
First and foremost, check if your device is connected to stable internet.
You may not be able to add an address if the page is loading slowly or not loading at all, So once you have a stable internet connection – try refreshing the page. This would likely solve the problem in most cases.
2. Switch the device or browser
If you are using the app to access your account, you might need to try logging in on another device.
Better still, try clearing your caches and cookies.
This will assist with unloading pages and clear the issue with the “add address page”.
3. Reach Out To Deliveroo Customer Service
It’s likely that you’ve exceeded the address quota, so you need to contact deliveroo customer support.
They’ll be able to detect the exact reason why you can’t add an address on the platform.
With the help of contact page information, you should be able to reach out to them via any of the listed methods.
4. Input an acceptable address or location
You might have been trying to add an address incorrectly all this while, here’s the correct way to do it.
Proceed to the homepage of the app and tap on the profile icon. You’ll find it located at the top right corner of the home screen..
Scroll down a bit to and click on the “Saved address” option. Input your new address or postcode and save.
If you are still experiencing difficulties while inputting an address, contact Deliveroo company.
Alternatives to Deliveroo
Maybe you are considering switching from Deliveroo to another food delivery platform, we’ve compiled a list of alternatives that offer similar services.
DoorDash comes really close to Deliveroo in terms of the delivery services they also offer.
You have access to full customer service support, fluid use of their platform and no late deliveries.
#2. Uber Eats
This is another popular platform just like Deliveroo, their service is available through the United States and beyond.
Uber Eats offers delivery services for customers from a wide range of restaurants.
GrubHub is a perfect alternative to Deliveroo. Although their service might be a little bit different in terms of other specialties, they still provide a good offer.
Another similar company offering the same service as Deliveroo is Postmates. They’re headquartered in the United States, and they help people deliver pick-ups from restaurants, grocery stores and many more.
If Deliveroo won’t let you add an address, it’s probably due to a technical glitch, system maintenance, unavailable location or limitations of the address quota.
Try troubleshooting these with our detailed guidelines above and you’ll be fine. Perhaps this issue still persists, try contacting Deliveroo.