Late deliveries are quite common for Food delivery companies.
And for a company like Uber Eats, if you want to get rid of late deliveries, the priority delivery is one obvious solution you may want to consider.
Although, it cost does cost money, waiting an extra 20 minutes when you’re hungry feels like eternity.
So If paying an extra fee does the job, why not?
But then, what if it doesn’t? What if you still have orders delivered late after spending extra money to avoid them? What can you do?
Enough chatters. Todays’ article is going to take a deep look at the possibility, and hopefully, steps to get a refund for your priority delivery charge.
Understanding how Uber Eats Priority Actually Works
Alright. Let’s get things right.
The biggest problem with the Priority delivery at Uber Eats is the misunderstanding of how it works, what you should expect, and when to use them.
And this is the reason why most people get disappointed if they fail to have their orders delivered on time.
Firstly, signing up for the Priority delivery service doesn’t mean your order is bound to get delivered on time.
It also doesn’t mean your driver would specifically be handed only your order to deliver, or any sort of VIP service.
So what does the priority delivery mean?
Priority Delivery is essentially a service where you pay an additional fee to have your order delivered faster than standard delivery.
And how does Uber Eats do this?
According to Uber Eats, with priority delivery, drivers would make fewer stops between the pickup of the order and your location.
You see, on a norm drivers are usually flooded with order requests in relatively close locations after accepting a particular order.
This will force them to have to stack deliveries, in other words, accept and deliver more than one order in a trip.
To deliver these orders, drivers would need to make a number of stops. But with the priority delivery, these stops are reduced.
Keep in mind what the company mentions is “reduced” not “removed.”
In other words, drivers taking your priority order may still stack other deliveries but at a relatively lower rate.
And at the end the day, your order would be delivered first before other stacked delivery.
Generally, this whole thing doesn’t translate into a guaranteed early delivery. The normal factors which contributes to late delivery still play into this as well.
It only basically says your order would be delivered faster than a standard delivery.
How to Get the Uber Eats Priority Delivery Refund
Now, to the nitty gritty of this article…How can you get a refund for a priority delivery that was not honoured?
Firstly, it’s not impossible to get a refund for this service. Yes, you can get one, but it must, however, satisfy at least one of the following conditions:
- The priority service wasn’t actually used: From the explanation above, you should be able to tell whether the priority service was used or not. But what if you can’t? Firstly, you should expect stops even in a priority delivery. This is because even after picking your delivery, a driver may need to pick up other deliveries (if it’s a stack delivery), before commence before dropping off your order. The only time you can tell your delivery was not prioritised is when your order wasn’t delivered first in the stacked delivery.
- You never signed up for the service but got a random charge: We’ve heard a good amount of stories on random charges from DoorDash, such as the double charge, dashpass charge, etc . Usually, this is as a result of a glitch from the platform or the users end, and can be resolved by the steps that’d be outlined below.
Basically, you want to make sure the priority delivery wasn’t actually used, otherwise, the refund request won’t be succesful.
Now, let’s proceed to the actual steps to get the refund:
Step 1: Open the Uber Eats App or Website
Log in to your Uber Eats account via the app or website and navigate to the “Your Orders” section.
Step 2: Locate the Delayed Order
Find the specific order that didn’t arrive on time and click on it. This will bring you to a detailed receipt page.
Step 3: Click on “Get Help” or “Report an Issue”
Scroll down to the bottom of the receipt page where you’ll find either a “Get Help” or “Report an Issue” option. Click on it.
Step 4: Choose the Relevant Issue
You’ll see a list of issues to choose from. Pick the one that best matches your Priority Delivery complaint, such as “Order was late” or “Issue with Delivery Fee.”
Step 5: Provide Details
After selecting the appropriate issue, you’ll usually have a space to elaborate. Be as specific as possible, mentioning any time delays or other problems you encountered.
Step 6: Submit Your Complaint
Once you’ve filled in all the details, go ahead and submit your complaint. You should immediately receive an automated email acknowledging your request.
Uber Eats, following their policy, would normally offer you a refund or credits to your wallet depending on how late the delivery was made. It can only get better acknowledging the fact that you paid for a priority delivery fee, and still yet.
Generally, you should get a response finalizing issue or a better explanation to whether the priority delivery service was actually granted or not.
Paying for priority delivery and having the order delivered late can only be painful. The time. The order. However, knowing how the service actually works and if you’d be eligible for a refund, should be a good relief.
Hope you find this article helpful!