If you are someone that really relies on DoorDash food delivery services to satisfy your cravings, you definitely don’t want to be left hanging due to an issue you’ve got on the platform.
Now ask yourself, what exactly will happen if I complain to Doordash? You might be wondering the kind of response to expect from the platform or if you’d even have one at all.
However, in this article – we’ll be taking a look at what to expect if you are willing to contact DoorDash, how your complaints are attended to and how exactly you can forward a complaint.
What Happens When You Complain To Doordash?
Well, when you file a complaint to Doordash, it is sent to the DoorDash corporate office and taken over from there.
Note that depending on what you’re filing a complaint for, you will normally get a specialized response and could be requested to provide a review regarding the outcome.
For instance, if you’re requesting a refund and are definite that you’ve met all necessary criteria, you’ll either get a partial or full refund depending on the situation.
The person you get it from, whether Doordash or the restaurant would depend on the situation.
If the problem that resulted to the refund comes from Doordash, it’s in their responsibility to make the refund. If it’s from the restaurant, however, the restaurant has to pay. In this case, it’s very unlikely, a dasher would liable be for refunds.
In cases of missing orders, your meals are normally replaced and re-ordered, after being verified.
In this case, the person who’s at fault for the missing order would have to cover the replacement.
Once you send in a complaint, your request usually goes through the reviewing stage before proceeding to the response stage.
In essence, Doordash complaints are usually pretty much effective.
Lastly, it’s worth mentioning that, depending on the complaints, making a complaint is likely to get a dasher in trouble, if they’re involved.
It could be a bad one or a good one for you. Just be careful.
How DoorDash handles complaints?
DoorDash is highly focused on making sure its customers get all the necessary and adequate support they deserve. This is one of the reasons why you won’t experience difficulties or have to wait for a long period of time before getting a response to your complaint.
For this same reason, Doordash is ready to easily make refunds.
DoorDash might need to reach out to the necessary third parties such as your restaurant depending on the nature of the complaint before the appropriate course of action would be taken.
You’ll get a response in a few hours or days, in rare cases, either with a refund or a solution that assists in fixing your problem
Note that it can actually take several hours before DoorDash gets back to you and this is usually determined by the complexity of your issue.
How To Make A Complaint To DoorDash – The Proper way
It can be really frustrating when you order a meal but what you get does not meet your expectations, or you just have something else to say,
However, in situations like this, you can decide to file a complaint to DoorDash in order to fix the problem. The various channels to use will be highlighted in the section below depending on the kind of complaint you’re filling.
#1. Via the Mobile App
If you are willing to reach out to DoorDash support regarding your orders, missing meals, incomplete orders and other related complaints regarding your orders, it’s recommended that you use the support ticket on the DoorDash app.
- Go to the main menu on the DoorDash app, and navigate to the help section.
- Select the type of order issue you’re experiencing, and follow the prompts before submitting your request.
Note that you can also decide to visit their website and access the customer support page and select the type of support you want, whether it’s customer, dasher or merchant support.
This page will display solution mediums and offer you help with whatever it is you need.
Filling a complaint via the app is very and preferably the most common channel.
#2. Via the Chatting Feature on the App
Another channel to file a complaint is to initiate a live chat with a representative at DoorDash.
On your mobile, proceed to the app dashboard and click on “Help” which you’ll find at the top left edge of your screen.
Next, select the issue you’re currently experiencing and proceed to start chatting with a customer service support agent.
#3. Contacting DoorDash Support via Phone lines
You can basically reach out to DoorDash via their active phone lines also. Currently, DoorDash only has just one active phone number which you can use to get in touch with them if you want to file a complaint.
In order to access this number, when you are on the app’s homepage or their website. Scroll down to the bottom of the screen and click on “Help”.
This link will direct you to a page where the DoorDash phone number is displayed along with several other contact channels.
However, the currently active Phone number to get in touch with DoorDash and file a complaint is “8554310459“.
#4. Filling a complaint via DoorDash Email support
The email support address is another popular way to lodge a complaint if you are experiencing any issues with DoorDash services.
Note that if you are planning to use the available email address, it could take several hours before you get a response.
However, if you’re not time conscious it can be a good medium if you want a detailed response. The email address to send your complaints to is (email@example.com)
After you’ve submitted your complaint, you’ll receive a confirmation email from Doordash. Then you’ll have to wait a few hours for a representative to get back to you after reviewing your complaint.
How Long Does It Take To Hear Back From Doordash?
The time it could take to receive a response from DoorDash depends on several factors such as the nature of your complaint, the volume of complaints that is currently being attended to at that specific time and the channels you used in reaching out (phone number, email or live support).
If you are getting in touch via DoorDash live customer service support or Phone number, you’ll likely get a quicker response compared to using the email support address.
However, DoorDash is committed to providing excellent customer service while addressing your complaints. They try their best to respond as soon as possible.
It can take between a few hours to several days to receive a response, depending on several factors. Perhaps you haven’t heard back from Doordash after a few days, it’s advised that you follow up with the company’s customer support team.
Whenever a customer files a complaint, it is transferred to the DoorDash corporate office for review before sending back a response to the customer.
By filling a clear, genuine and relevant complaint – the company will ensure to look into the matter and to address and compensate you accordingly if the need arises. Thanks for reading!