Personally, being able to make refunds is one of the reasons I still make orders on food delivery platforms like Uber Eats.
Because, a lot could go wrong in a delivery. The order could go missing, arrive distorted, or not arrive at all.
It may also arrive but so late that you lose your appetite.
All these should definitely have a policy for compensation, right?
And yes they do, but according to Uber Eats, it comes with a limit, the refund limit, at least based on what people say.
Let’s go over how this works, what it actually means and alternative ways to make refunds on Uber Eats.
What Exactly is the Uber Eats Refund Policy Limit?
Uber Eats allows for refunds under specific conditions, such as if your order never arrives, arrives with missing items, or if you received the wrong order altogether.
But—and this is crucial—the company has the final say on whether a refund will be issued or not. Generally, Uber Eats tends to lean towards the side of the customer, but it’s not a guarantee.
And perhaps, there could be a limit….
But then, to get things straight, let’s begin by saying there’s no official number of times you’re limited to making refunds on Uber Eats.
In other words, there’s basically no refund limit known to the public.
This is said to counter the most posts online claiming you only have 2 refunds a month. That’s a fallacy, and Uber Eats doesn’t recognize that.
But could there be a restriction on how you can make refunds?
Yes, definitely. But this considers a lot of factors, and an algorithm put in place to make sure the system doesn’t penalize an innocent refund request (even though sometimes, this can be inevitable).
Firstly, when you make a refund on Uber Eats, a lot goes behind the scene.
After you’ve made your initial complaints, unless the reason behind the request is known to the company, your complaint would pass through a series of investigations by the company’s trained team for investigation, as they call it.
This investigation also helps the company to determine who would be responsible for the refund — between Uber Eats and the restaurant.
Basically, before a penalty for multiple refund requests can be made, the customer must have been examined to defraud the system.
They would likely make this assumption when the user has made similar refund requests in a row, hasn’t provided good evidence for the current request or historically, doesn’t have so many successful orders, the reason for refund is shady, and a lot of other investigations we don’t know about.
The catch in everything we’ve said?
As long as your refund request isn’t sketchy (you should be able to tell when it is), you shouldn’t have a problem making refunds.
Tips to Avoid Being Penalised for Refunds on Uber Eats
Sometimes algorithms are not always right. There’d always be misses.
But can you avoid a situation like that? — a situation where your honest refund requests isn’t misunderstood to be fraud?
Here are some tips we recommend:
- Don’t be a new customer and make a series of refund requests
- Don’t make more than two refund requests in a row
- Make sure you have a good balance between successful orders and orders you report. More than 80% is advisable.
- Reporting a particular order consistently — if for instance, you notice a restaurant doesn’t give you the particular flavor for an order you make, after requesting for refund once never order from them again or be ready to accept whatever they give to you next, because a second refund requests can only be fishy to Uber Eats.
- Be honest and completely straightforward while making any order complaints
- Make your complaints early — not after a while
- Provide proper evidence for all refund requests you make if possible
Keep in mind you could go above or below these tips. There’s no rule you should do them. But to be on the safer side, they’re advisable.
What’s the Penalty for Exceeding the Refund Limit?
Alright. We’ve mentioned “penalty” a couple of times throughout this article. But what do we actually mean?
There are basically 2 types of penalties that you can face on UberEats:
You’re blacklisted from making refunds
This is currently the most common penalty on the app, unless you’ve shown to be a threat then the company would use the other penalty for you.
Now how this works is by restricting you totally from being able to make any refund requests in the future.
This is actually one of the worst experiences on the app.
Imagine having your order go missing, or incomplete and then you get a notification saying “Sorry, it doesn’t qualify for a refund” when trying to report to the company. Only a pain in the ass.
You get blocked
When you get blocked you’re totally unable to be on the platform. You’re removed and won’t be able to a new account with whatever details you used before.
While this is rare, it does happen especially when the company finds you a threat to their service.
Contrary to popular opinion, there’s no refund policy limit known to the public.
Any restriction that could come as a result of making a series of refund requests inhesistantly is made automatically based on an algorithm that considers a series of factors which is talked a little about in this article.