While signing up for Doordash is one easy way to avoid extra fees on the app, we’ve found them to be shady in how they run the service.
For instance, there have been several complaints of people getting charged $9.99 monthly out of the blue and even a $96 charge for a yearly subscription.
Here’s an example of what we mean…
Now, why is this happening, how common is it and most importantly, what can you do about this? Let’s take a quick look at these in the following sections…
Here’s why you got the Doordash Dashpass charge on your credit card
Here are some reasons that could have led to this charge.
The subscription is on auto
This is the first and main reason why most people get this charge out of the blue.
By default, Doordash has their Dashpass subscription on auto-renewal.
This means if you’ve subscribed before and don’t cancel before your subscription ends, you’d automatically get charged the following month, even without doing anything.
This is done regardless of how often you use the service.
And if you doubt, here’s a Reddit discussion on it…
If you’re in these shoes, you might want to keep reading further about how to get a refund.
Unfortunately, even in the 21st century, things like phishing, hacking, and brute-force attack still exists.
As a matter of fact, in 2022, Doordash made a public announcement on how a group of hackers gained access to customers’ and employees’ details via phishing.
Well, the same thing could have happened to you in this case.
This applies in particular especially when you’ve had no experience using or applying to Dashpass.
For this reason, you may want to double-check your security settings for your payment method and try securing it if possible.
However, it’s worth mentioning that when we talk about unauthorised access, it might not just be by an outsider. It could also be a family member, friend, or even roommate.
Who knows? Probably, your son used it…intentionally or unintentionally and forgot to let you know. It could just be anyone, so ensure to make proper inquiries.
You signed up
Typically an obvious reason, right?
Well, it might not be, but not entirely…
If you already used Doordash and have had your details for payment stored like most people, chances, Doordash can pick up charges on your saved payment method with a simple gesture.
So, for instance, if you recently try checking on the Dashpass subscription from your end, and probably touched Apple Pay or whatever payment method you use, but didn’t confirm, Doordash could have processed it.
Well, It’s complicated…as many factors can influence this.
However, a platform which is recently used to make payments could repeat that same payment or any similar amount, if they want to, as they’d usually have access or permission to do this for a limited amount of time.
Here’s what we’re talking about…
Typically, this works just like a cache and is the reason why a company like Doordash could keep renewing your subscription (in the name of auto-renewal) even without your permission.
Is this an industry standard?
Definitely not. But we all know how aggressive Doordash is, right?
Now, however, this is not just Doordash, but a thing in the credit card industry.
So what can you do about all of this? Read on to find out.
What to do if you get a Doordash Dashpass charge on your credit card?
Firstly, you’d want to make sure you’ve not used the Dashpass service before unless you later choose to go with it. Perhaps, you later discover the importance.
Otherwise, avoid making any Doordash orders until the refund is successful.
This is because when you make any new orders with the Dashpass subscription on,
All this said, here are the processes to get a refund for the Dashpass subscription you got:
Confirm what’s behind the charge
As we said earlier, you could have gotten the charge for a number of reasons, from being a user who forgot to cancel their subscription, to a person whose account was hacked.
Or perhaps, your friend got the account for herself using your credit card. Who knows? It’s just important to double-check.
As a rule of thumb:
- If you used Doordash before and forgot to sign up, Doordash is behind the charge
- If you’ve never used the Dashpass before, authorized access was probably behind the charge. In this vein, you’d want to secure your account as quickly as possible.
Contact Doordash and report
If you’re able to trace Doordash as the culprit behind the automatic charge, the next thing you want to do is to contact them.
There are several ways to do this, but the recommendation is to use the live chat service on the app. They’ll respond to you as quickly as possible.
Here’s a testimony…
Or for a more immediate response, you can call them on their customer care line at 1 (855) 431-0459. You could also use this link.
If you get a negative response, an alternative tactic that works is to make a shoutout to them on Twitter.
You also want to do this immediately after you get the charge. This will show that you were never interested in getting the subscription in the first place.
Cancel the Subscription
Most likely, Doordash would advise you to do this, but it’s worth mentioning again.
After contacting Doordash, the next thing you’ll want to do is to cancel your subscription, to avoid the same thing from being repeated next month.
…because, as always, it would.
Several reasons could account for why you got the Dashpass charge on your credit card. It’s always best to make proper investigations and take recommended action listed in this article.
Hope you find this article helpful!