While raising your acceptance rate on DoorDash could seem easy from a distance, it’s a different case when you begin putting in the work. You could even end up frustrated, asking yourself why your acceptance rate is not increasing.
Well, In this article, I’ll be sharing with you 3 major tips to actually get your acceptance rate to move positively.
3 Tips on How to Raise Acceptance Rate DoorDash
Instead of the conventional “how to” or “step-by-step” guide, we like to approach this article with a “tip” format, as the whole thing is fairly easy but can be confusing.
Enough chatters. Let’s get started…(the last tip is gold)
1. Accept more orders
I’m sure you’ve heard this enough but this is actually the only way to increase your acceptance rate.
Generally, the idea is to accept more orders than you’ve done in your last 100 delivery offers.
While you might not be able to tell how many orders you declined in the last 100 delivery offers you got, you have the power to influence how many orders you accept now.
Editors note: “Delivery offer,” in this context, is used to represent the order request, which allows you to either accept or decline orders.
Now while you do this, you still want to be selective with the orders you take, unless your only goal is to stop your acceptance rate from getting too low – then that’s fine.
Otherwise, set a standard and work by it.
For most people and me personally, this is usually a minimum of $1 per mile delivery. There are also some people who prefer to work by a time estimate.
2. Acceptance rate on Doordash is a rolling average
90% of the time, the complaint has always been “I’ve been accepting orders but my acceptance rate has refused to increase.”
And then we have others who just go straight to say the rating system on the platform doesn’t update in real-time, whereas it actually does.
So let’s explain how this works…
Firstly, you need to understand how the acceptance rate works…
Just like other ratings —Customer and Completion— on Doordash, the acceptance rate works by a 100 setting.
But then, it’s based on the last “100 delivery offers sent” and not “100 deliveries” as most people assume.
Simply put, the acceptance rate is a percentage of the total delivery accepted within your last 100 delivery offers.
In other words, if you accepted 80 out of 100 delivery offers, you have an acceptance rate of 80%. And if you accepted 30 deliveries out of 100 delivery offers, you have a 30% acceptance rate.
Now, if you were to increase your acceptance rate. unless you had reset it, you’ll need to roll out your declined delivery offers in the past with newly accepted ones.
Let’s use this illustration to explain this…
Let’s say you had an acceptance rate of 90% that looked like this from Doordash’s end.
To increase your acceptance rate above 90%, you’ll need to replace those 10 rejected delivery offers with acceptance ones.
And to do that, you don’t just need to accept more orders — that won’t do anything.
Rather, you’ll need to accept 100 orders because the 10 rejected orders are in the rear end of your last 100 delivery.
This is how it should look now…
3. Reset your Acceptance rate
Now, if the last section seems confusing and you’re not ready to go by it, it’s best you go all in to reset your rate.
Yes, Doordash has a feature that allows drivers to reset their rate. In fact, this is the go-to approach if you have a really bad acceptance rate and want to easily increase it.
Basically, by resetting your acceptance rate, the whole thing starts from 0 again. And when you accept the first offer that comes your way, it should pump to a 100% acceptance rate. You can then choose to build your rate from here.
So, how can you reset your acceptance rate?
You’ll normally find the option to reset it when you tap on your current acceptance rate.
Next, click on the “Learn more” button, which should load you to a screen that lets you reset your acceptance rate.
If you can find this option, it’s possible you’re not eligible for it, as the whole thing is selective. But this is only common when you have an already good acceptance rate.
Does Acceptance Rate Matter on Doordash?
This is one of the frequently asked questions on Doordash, and for a good reason – keeping up a good acceptance rate on Doordash is quite difficult unless you want to accept every order that comes your way (which would definitely have its share of shitty orders).
So is having a good acceptance rate really important or is it just a flex?
Generally, you shouldn’t have a problem with a low acceptance rate on Doordash.
Doordash confirms this here…
Basically, there’s no minimum requirement for the acceptance rate.
However, the company makes note that having a higher acceptance rate could place you in the position for better orders. However, a lot of drivers have debunked the truth in this.
But as we always say, you never can tell unless you try it for yourself. Because, as we know, success on DoorDash and on food delivery platforms, in general, is heavily dependent on individual location.
And lastly, with a higher acceptance rate of over 70%, you have a good chance of being a Top Dasher, a program where qualifying dashers are rewarded and recognized.
According to Doordash, for any month you qualify, you get a higher priority for orders and are open to more lucrative deliveries — pretty similar to what we said earlier.
Generally, the requirement of the program is as follows;
- A minimum of 4.7 Customer rating
- A minimum of 70% Acceptance rate
- A minimum of 95% Completion rate
- 100 completed deliveries during the last month.
- At least 200-lifetime deliveries completed.
Typically, increasing your acceptance rate is fairly easy. You just have to keep accepting orders and keep in mind that it’s a rolling average of 100 orders, so would definitely take some time to reflect.